FREE SHIPPING on most orders. Shipments to Hawaii and Alaska as well as some Postal Boxes may require additional fees. Minimum order of $1,000 sitewide except for shipments to California which has a $1,500 minimum.
All ITM Trading orders are shipped via USPS, UPS or FedEx depending on the product (optional special shipping instructions at customers expense), are insured and require a signature upon delivery. Due to the nature of the products being shipped, packages can take anywhere from 3-10 postal days to be delivered. Once an item is shipped a confirmation number will be emailed to you for your convenience. All of our packages are fully insured and therefore are covered in the event of loss during transport. However if you leave instructions for a carrier to leave the package somewhere unattended, or to leave it with anyone other than you, or without signature you do so at your own risk, ITM Trading will not be held responsible for any loss due to non-delivery of your items. We do not ship to UPS stores or Reship facilites.
Additional fees may be charged for shipping to Hawaii or Alaska.
If the items are damaged during transit, or we determine a package is lost, it is our responsibility to file a claim. Once a claim is filed, investigated and resolved we reserve the right to re-ship the items or issue a refund. Any discrepancies need to be reported to ITM Trading within 5 business days of receiving the package. Any delay will mitigate your potential claim.
ITM Trading Inc. does not make refunds on any purchase: However, ITM Trading Inc. offers the following customer satisfaction policy on Pre-1933 coins:
Upon receipt of pre-1933 coins, we recommend that you carefully inspect and evaluate your coins immediately to confirm that (a) they are what you ordered and (b) there are no irregularities quantity and/or products ordered.
You may reject an order only for non-conformity as to quantity and/or incorrect product received. If the coins do not meet the quality or description of your order, you must email or call to your consultant within 5 business days after you receive the merchandise
Shipping and Handling charges are non-refundable. If you need to return your Pre-1933 coins you will need to do so at your own expense, if at the time we receive your items and we deem something was incorrect with your order we will refund the shipping charges you incurred with a valid receipt.
If ITM Trading Inc. does not hear from you within 5 days after delivery, we shall conclude that we have satisfactorily filled the order. If you do notify ITM Trading Inc. of a possible non-conformity in your order within 5 days after delivery, ITM Trading Inc. may instruct you to return the coins, in which case you must ship them to ITM Trading Inc. via the U.S. Postal Service, registered and insured.
Upon receipt, ITM Trading Inc. will inspect the merchandise to determine whether it conforms with respect to quantity or description. ITM Trading Inc., at its sole option, can either (a) replace those goods with goods of the same nature and grade as the original order at no additional charge to the buyer, or (b) return the original goods to the buyer. ITM Trading Inc. will not exchange merchandise that has been tampered with in any manner after purchase.