How do I set up an Account?
Simply click on the register button and fill out the information and an account will be set up for you.
Which forms of payment do you accept?
We accept credit cards (Visa, Master Card, Discover), personal checks, cashier’s checks, ACH (Automated Clearing House) and bank wires.
Can I use my debit card for Bank Wire purchases?
Debit cards are treated like Credit Cards.
How do I know if you received my wire?
Once a wire is received we will send you a confirmation email that your payment has been accepted. Typically if you send a wire close to the end of the day or during non-business hours the wire will not be received by us until the next business morning.
Do you charge any additional fees other than the price listed on the site plus shipping?
The only additional charge is for use of a credit card, 3% on top of the cash price of the products plus $4.95 restricted delivery fee.
Do you charge sales tax?
No sales tax is charged on our site for any of our products.
How do I know if my online order went through?
If you receive a confirmation number and email then the order was processed, if you did not receive a confirmation number or email then something didn’t go quite right. Go back to the shopping cart to see if your order is still there, and if it is try checking out again. If your shopping cart is empty please contact us via phone (800-846-2577) or send us an email at email@example.com and we’ll investigate further.
How much do you charge for shipping?
How do you ship?
All of our packages are shipped fully insured via United States Postal Service in unmarked envelopes/boxes. Credit card orders must be signed for by the person who ordered the product and have the same billing and shipping address.
Do you ship internationally?
At this time we do not ship internationally, but please let us know if that is something you are interested in. firstname.lastname@example.org
Do you report my transaction?
We are not required to report any purchases from us. We are required to report certain sales to us, for more info on this please call us during business hours.
What are your Hours of Operation?
Our website is open 24 hours a day seven days a week. But with the volatility of precious metals you will find the best price during our business office hours from 8am to 5pm Monday through Friday.
I tried placing an order and I now have a pending transaction on my card. Why?
In order to guarantee our exceptional prices all orders are authorized for $35 at the time a transaction to lock that price until a personal check, cashier’s check or bank wire is received. Once payment is received the $35 will be put back on your card.
What happens if I decide to cancel an order?
After you have secured your purchase with ITM Trading Inc, and we have issued a confirmation number the price of your transaction is locked in and may not be cancelled. Instead ITM will purchase the metal back from you at our current bid price which may be less than what you purchased the product for. Any deficit between the price at which we sold to you and the amount we purchase them back for is your responsibility. The amount of the deficit will be charged to you in addition to a $35 cancellation fee. Any gains will become the property of ITM.
What if I want to return my coins?
We do not offer a return policy on any bullion type products. For pre-1933 gold coins we will accept returns under certain conditions, for more information on this please see our ordering policies.
Do you buy coins?
At this time we only buy back gold and silver products that our customers bought from us.